Need help? Our support team is available 24 hours a day, 7 days a week — including all 39 match days of FIFA World Cup 2026. Get a response in under 2 minutes via Live Chat.
Choose the support channel that works best for you. All channels connect you directly with 96M's support team.
The fastest way to get help. Click the chat icon on the 96M platform for an immediate connection to a support agent. Average response time: under 2 minutes.
Available 24/7 — including all World Cup match nights.
Prefer messaging? Contact 96M Singapore support via WhatsApp for quick queries about your account, deposits, withdrawals, or bonuses.
Available 24/7. Typical response: under 5 minutes during business hours.
For detailed queries, account documentation, or non-urgent issues, email our support team. All emails are acknowledged within 4 hours.
support@96m.com
For account-specific queries you will need to verify your identity.
During the FIFA World Cup 2026 tournament (June 11 – July 19, 2026), 96M operates an extended support roster to handle peak demand. Match-day support is prioritised for:
If you experience any access issues during the tournament, use the Mirror Links page to find a working URL, then contact support if the issue persists.
Fill in the form below and click submit — you'll be connected to 96M's live chat support to continue your enquiry in real time.
Most deposits appear within 1–3 minutes. If your deposit hasn't appeared after 10 minutes, contact Live Chat with your payment reference number.
96M processes withdrawals within 24 hours. If your withdrawal has been pending for more than 24 hours, contact support with your request ID.
To claim a World Cup bonus or promotional offer, log in to your account, navigate to Promotions, and follow the claim instructions.
If you can't access your account, check our Mirror Links page first, then contact Live Chat for account recovery assistance.